Frequently Asked Questions

Q. When should I have a regular sports massage?
A. If your muscles are sore/achy post training session or training block, then this can be a good time
to have a recovery treatment to keep you on track with your training plan. If you are treating yourself
to a massage for the first time before an event, give yourself a few days for your muscles to settle
after the treatment.
Q. Can anyone join Mobility in Motion?

A.  Yes! Mobility in Motion is an inclusive group for all abilities. In signing up to Mobility in Motion you are responsible for ensuring you are fit and well to take part in the online sessions. 

Q. How often should I have a massage?
A.Once you get into a regular sports massage routine you will know how your body responds to a
treatment. You will then be able to judge what time frame best suits you pre and post event. Normally I
recommend 2-4 days pre-event massage and 1-3 days post event. For general maintenance it is a
good idea to have a massage before starting a new block of training. Massage every 2-4 weeks is a
good place to start for maintenance massage. Which can be adjusted to your training load and
Q. I don't play sports - can I still have a Sports Massage?
A. Yes, anyone can have sports massage. Muscles still get tight from day to day use not just from

playing sport. The most common areas I see which are not sport related are back and necks, due to
poor posture or job-related aches and pains. Most people will benefit from reducing the tension they
hold in muscles.
Q. What happens during a treatment?

A.  A brief history is taken prior to the massage including your exercises regime, sports goals and

what an average day looks like. There will be a range of movement test and look at your posture.
Then the as booked massage, followed by stretches and exercises for you to do at home as
Q. What should I wear?

A. Wear Comfortable baggy clothes. Towels are used during the treatment and you would need to undress so the problem area is visible so we can get to the area being massaged. During the treatment I use different oils and creams so to avoid any contact with clothing I would recommend removing that item of clothing (for example a shoulder massage would require you to remove your top.) If you feel more comfortable, you can wear a pair of shorts when massaging legs.

Q. Should sports massage hurt?

A.Yes and no. Some discomfort may occur with massage depending on the area and the muscle dysfunction. Pain is a personal emotion, it is different for everyone. A therapist should be sensitive to this and regulate their techniques to get the tissue to respond to the treatment. In some instances to get that tissue to respond it may be a little sensitive but it should not be unbearable. Communication is key at this point! Never feel wrong to shout if you are struggling to unclench your teeth – you know your pain tolerance better than we do and we are always happy to ease up a little.

Q. What is your cancellation policy?

A.  It’s quite simple, you need to give us 24 hours notice if you want to avoid paying for a session you can’t make. Why do we do this? For two reasons, firstly there are others who may be desperate to get an appointment, this period allows someone to take the cancelation. The second is our livelihood, when we can’t fill a slot we still have overheads to pay, we lose money and other potential new clients.  This notice period is an industry standard.

Q. When do we collect your personal data?


We collect the following data:
• When you message us for a booking we will take your Full name, mobile number and email.
• When you contact us by any means with enquiries, questions, etc.
• When you book any kind of appointment with us.
• When you choose to complete any surveys we send you.
• When you fill in any forms.
Q. How long will we keep your personal data?


Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary
for the purpose for which it was collected: Treatment notes We are obligated by law to keep your
treatment notes for a period of 7 years, or in the case of a person under the age of 18, we are obliged
to keep their records for a period of 7 years after they reach the age of 18.
Q. Who do we share your personal data with?

A.  We do not share our data with any third parties.

Q. What is a modality?

A.  The technique or skill used for treatment 

Q. What are the circles after cupping therapy?

A.  The red circles that you can see on the skin after a cupping session, are just the visibility of the blood at the surface of the skin. It will reduce as the blood starts disperse. 

Q. How long are sessions?

A.  Initial assessments are up to 60 minutes. Follow up are 30- 60 minutes sending on the recommended/ chosen session.

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