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Frequently Asked Questions

Q. When should I have a regular sports massage?
A. If your muscles are sore/achy post training session or training block, then this can be a good time
to have a recovery treatment to keep you on track with your training plan. If you are treating yourself
to a massage for the first time before an event, give yourself a few days for your muscles to settle
after the treatment.
Q. Can anyone join Mobility in Motion?

A.  Yes! Mobility in Motion is an inclusive group for all abilities. In signing up to Mobility in Motion you are responsible for ensuring you are fit and well to take part in the online sessions. 

Q. How often should I have a massage?
A.Once you get into a regular sports massage routine you will know how your body responds to a
treatment. You will then be able to judge what time frame best suits you pre and post event. Normally I
recommend 2-4 days pre-event massage and 1-3 days post event. For general maintenance it is a
good idea to have a massage before starting a new block of training. Massage every 2-4 weeks is a
good place to start for maintenance massage. Which can be adjusted to your training load and
availability.
Q. I don't play sports - can I still have a Sports Massage?
A. Yes, anyone can have sports massage. Muscles still get tight from day to day use not just from

playing sport. The most common areas I see which are not sport related are back and necks, due to
poor posture or job-related aches and pains. Most people will benefit from reducing the tension they
hold in muscles.
Q. What happens during a treatment?

A.  A brief history is taken prior to the massage including your exercises regime, sports goals and

what an average day looks like. There will be a range of movement test and look at your posture.
Then the as booked massage, followed by stretches and exercises for you to do at home as
necessary
Q. What should I wear?

A. Wear Comfortable baggy clothes. Towels are used during the treatment and you would need to undress so the problem area is visible so we can get to the area being massaged. During the treatment I use different oils and creams so to avoid any contact with clothing I would recommend removing that item of clothing (for example a shoulder massage would require you to remove your top.) If you feel more comfortable, you can wear a pair of shorts when massaging legs.

Q. Should sports massage hurt?

A.Yes and no. Some discomfort may occur with massage depending on the area and the muscle dysfunction. Pain is a personal emotion, it is different for everyone. A therapist should be sensitive to this and regulate their techniques to get the tissue to respond to the treatment. In some instances to get that tissue to respond it may be a little sensitive but it should not be unbearable. Communication is key at this point! Never feel wrong to shout if you are struggling to unclench your teeth – you know your pain tolerance better than we do and we are always happy to ease up a little.

Q. What is your cancellation policy?

A. It’s quite simple, you need to give us 48 hours notice (appointment or class) if you want to avoid paying for a session you can’t make. Why do we do this? For two reasons, firstly there are others who may be desperate to get an appointment, this period allows someone to take the cancelation. The second is our livelihood, when we can’t fill a slot we still have overheads to pay, we lose money and other potential new clients.  This notice period is an industry standard. 

A.  Retreat – One Month notice is required for cancelations. 

Please see our terms and Conditions for full Cancellation Policy.

Q. When do we collect your personal data?

A.

We collect the following data:
• When you message us for a booking we will take your Full name, mobile number and email.
• When you contact us by any means with enquiries, questions, etc.
• When you book any kind of appointment with us.
• When you choose to complete any surveys we send you.
• When you fill in any forms.
Q. How long will we keep your personal data?

A.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary
for the purpose for which it was collected: Treatment notes We are obligated by law to keep your
treatment notes for a period of 7 years, or in the case of a person under the age of 18, we are obliged
to keep their records for a period of 7 years after they reach the age of 18.
Q. Who do we share your personal data with?

A.  We do not share our data with any third parties.

Q. What is a modality?

A.  The technique or skill used for treatment 

Q. What are the circles after cupping therapy?

A.  The red circles that you can see on the skin after a cupping session, are just the visibility of the blood at the surface of the skin. It will reduce as the blood starts disperse. 

Q. How long are sessions?

A.  Initial assessments are up to 60 minutes. Follow up are 30- 60 minutes depending on the recommended/ chosen session.

Q. What is Stretch Sound Bath Sanctuary

A. Stretch Sound Bath Sanctuary is a collaboration of two business, Amy Gornall Sports Massage and Good Vibrations Ribble Valley. Booking confirmations emails or responses may come from either business.

At Stretch Sound Bath Sanctuary we provide Classes, Events and Retreats. For more information about SSBSanctuary please see here 

Terms and Conditions

These Terms and Conditions are for any appointments, booking or events organised and associated with Amy Gornall Sports Massage under the names Amy Gornall Sports Massage, Mobility In Motion and Stretch Sound Bath Sanctuary. The Terms and Conditions are separated into blocks so it is easier to find what you are looking for, but please be aware that they will and do overlap. When you accept our terms and conditions they are all applicable when you accept them upon attending any of our appointments, classes or retreats, no matter which block they are under.

If you have nay questions regarding any of the following information please contact amy@amygornall.com

Privacy Policy

Our Private policy is within our terms and conditions. But we would like to make clear that the protection of personal privacy is an important concern to us. It is inline with current General Data Protections Regulations.

Cancelation Policy

When booking a retreat day please note that we can only provide a full refund ( minus admin fee) for cancellations made more than one month before the start date. For Classes 48 hour notice is required for a full refund.  For cancellations within these times frames ( 1 month – retreat and 48hours – Class) there will be no refunds or transfers unless your place can be filled from a waiting list, in which case we will refund your payment minus the admin fee.

Events and classes organised by Amy Gornall Sports Massage under both the name Stretch Sound Bath Sanctuary and Mobility in Motion, reserves the right to cancel any bookings that are deemed unsuitable or inappropriate. Every retreat can facilitate a maximum of 20 people, we reserve the right to cancel the retreat if less than 50% people have booked. If a retreat is cancelled you will be offered either a cash refund or the option of being transferred to an alternative event. (Class sizes will fluctuate between locations)

Unfortunately Stretch Sound Bath  cannot be held responsible for unforeseen circumstances (such as weather or transport problems, injuries or illness) that lead to the participant being unable to attend the scheduled retreat, event or class.

For clinic appointments 48 hours notice must be given if you are unable to attend your appointment. For cancelations within 48 hours of your appointment no refund will be given.

Payment and Bookings

Payment must be made at the time of booking unless stated otherwise. Discounts/ offers cannot be used in conjunction with other offers or discounted rates. At the point of booking the discount offered applies to the person attending the Class/Retreat/ Appointment. 

A delegate place can be transferred to another event, if the request to us is received more than a month before the event. 

Mobility in Motion Online Sessions

Though signing up to mobility in motion by AG you understand this is a online class program. It is your (the participant) responsibility to ensure you are fit and healthy to participate in the sessions, having medical clearance if necessary. Amy Gornall Sports Massage takes no responsibility for any injuries or incidents that may happen when taking part in Mobility in Motion by AG sessions.  It is your (the participant) responsibility to let Amy Gornall Sports Massage know if you need any exercises adaptations or if you have any changes in your medical health that could limit your participation. Mobility in Motion by AG is not a personal program. It is your (the participants) responsibility to ensure you have a safe hazard free space to participate in any of the sessions.

Terms & Conditions

Terms and Conditions

These terms and conditions (“Terms”, “Agreement”) are an agreement between Amy Gornall Sports Massage (“Amy Gornall Sports Massage”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the www.amygornall.com. website and any of its products or services (collectively, “Website” or “Services”).

Mobility in Motion by AG Terms and conditions

Though signing up to mobility in motion by AG you understand this is a online class program. It is your (the participant) responsibility to ensure you are fit and healthy to participate in the sessions, having medical clearance if necessary. Amy Gornall Sports Massage takes no responsibility for any injuries or incidents that may happen when taking part in Mobility in Motion by AG sessions.  It is your (the participant) responsibility to let Amy Gornall Sports Massage know if you need any exercises adaptations or if you have any changes in your medical health that could limit your participation. Mobility in Motion by AG is not a personal program. It is your (the participants) responsibility to ensure you have a safe hazard free space to participate in any of the sessions.

Accounts and Membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorised uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Billing and Payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. If payment is not received we hold the right to limit/ remove your access to the platform until payment is received. 

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, product shipping charges, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Third-party services

If you decide to enable, access or use third-party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. 

Backups

We are not responsible for Content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

Links to other websites

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Advertisements

During use of the Website, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party.

Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Chapeau! Chapeau! or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Chapeau! Chapeau!. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Chapeau! Chapeau! or Chapeau! Chapeau! licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Chapeau! Chapeau! or third-party trademarks.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Amy Gornall Sports Massage and/or Chapeau! Chapeau!, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Amy Gornall Sports Massage and/or Chapeau! Chapeau! has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Amy Gornall Sports Massage and/or Chapeau! Chapeau! and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Amy Gornall Sports Massage  for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Amy Gornall Sports Massage and/or Chapeau! Chapeau! and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any wilful misconduct on your part.

Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are is free to assign any of its rights or obligations hereunder, in whole or in part, to any third-party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions about this Agreement, please contact us either by our contact page or via Facebook.

This document was last updated on March 16th 2020

Data Protection
  1. The protection of personal privacy is an important concern to Amy Gornall Sports massage and associates. Any personal data collected will be treated in accordance with current data protection legislation.
  2. We will use your personal data to deliver your class/event services (appointments, retreats, classes and events ) incorporating; administration (pre, post and during the event/class), communications, invoicing & payment, attendance lists (we are unable to remove you from attendance lists once these have gone to print), post-event feedback, quality, research and email news/updates.
  3. In order to meet our event/class obligations to you we may share relevant personal data with presenters, venues, trainers, organisers, print houses, finance partners, connected communities and external delivery partners.
Personal Data Storage

Information and data is required to be stored up to 7 years after your last booking/appointment. This information is not shared with anyone apart from necessary associates to provide you with your appointment/ class or retreat.

Email data is stored for contacting purposes, this includes – appointment reminders, confirmations and follow up information. We may also send out newsletters to keep you up to date with what is going on.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary
for the purpose for which it was collected: Treatment notes We are obligated by law to keep your
treatment notes for a period of 7 years, or in the case of a person under the age of 18, we are obliged
to keep their records for a period of 7 years after they reach the age of 18.
Marketing

Email data is stored for contacting purposes, this includes – appointment reminders, confirmations and follow up information. We may also send out newsletters to keep you up to date with what is going on.

If you would like to be removed from our marketing and miss out on our news and updates, please either let us know by email – amy@amygornall.com or unsubscribe from the most recent email you have received from us. (You will find this at the booth of each email)

Changes to Terms/ Conditions and Private Policy

It is the responsibility of the person/client/participant, to read and check the current Policies in Place that they are agreeing too. The most current policy will be available to view and it will be dated here.

 

Last Updated – 05.07.2020, Amy Gornall 

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